Refund policy

Due to the personal nature of our skincare and body care products, we are unable to accept returns or exchanges on opened or used products.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right. Please include your order number and photos of the product and packaging.

Unopened and unused products may be eligible for return within 14 days of delivery. Items must be in their original condition and packaging. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once an approved return is received and inspected, we will notify you regarding your refund. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.

Cancellations: If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled.

If you have any questions or concerns about your order, please contact Serene Essence by Jess. We want you to feel confident in your purchase and will do our best to address any order-related issues.