Shipping policy

Thank you for shopping with Serene Essence by Jess! Each order is carefully prepared and packaged with care.

Processing Time

Orders are typically processed within 2 business days. Processing time does not include weekends or holidays.

Standard Shipping

Standard shipping is $8. Estimated transit time is approximately 3–5 business days after your order has been processed.

Free Shipping

Enjoy FREE standard shipping on U.S. orders of $70 or more.

Express Shipping

Express shipping is available for $15. Please note that shipping time begins after your order has been processed.

Tracking

Once your order ships, you will receive tracking information so you can follow your package.

Shipping Delays

Once a package has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

Incorrect Addresses

Please double-check your shipping address before completing your order. Serene Essence by Jess is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with your order number and photos of the product and packaging so we can assist you.